Starry Night Customer Service
Shop with Confidence
Friendly, Expert Service
Our knowledgeable, friendly sales staff will help you choose the right product.
Fast, Next-Day Shipping
All orders for in-stock product received by 12:00 noon Pacific Time will be shipped the same business day.
Guaranteed 100% Satisfaction
We stand behind our products. If something doesn't perform to your expectations, just return it within 30 days of receipt for a prompt refund.
Experience You Can Trust
We've offered the finest quality astronomy software to consumers for over 10 years. We've stopped counting the awards, but we've never stopped listening to our customers. That's how we earned our reputation for providing exceptional product value and unparalleled customer service.
Ordering, Payment and Shipping Information
Click here for information and FAQs about ordering, payment and shipping.
Returns & Exchanges
Merchandise may be returned (we accept open package returns) within 30 days of receipt for a full refund on the merchandise amount (less shipping & handling). If you'd like to apply your return credit to a new order, we'd be happy to do that. Please include this information with your return form. If you prefer not to wait, please place your order online and we will issue a credit to your credit card for the returned merchandise amount upon receipt and processing of your return.
Download a Return Form Here
Merchandise must be returned in its original packaging and should include the original packing slip, all supplied materials, instructions, warranty cards, original accessories, hardware and any software provided. Please include your return address, day-time phone number and e-mail address.
Securely package the merchandise and insure it for the full retail value. We are not responsible for lost packages; please ensure that you receive a tracking number for your return shipment. Return shipping costs are the responsibility of the customer.
For packages being returned from outside the United States, the item description in your customs documentation must clearly indicate "American merchandise returned for refund." Please list the country of origin as U.S.A.
Returns should be sent to:
Starry Night Store
Returns Department
89 Hangar Way
Watsonville, CA 95076
Products ordered from a retail outlet or on-line store other than StarryNight.com must be returned to the original place of purchase.
Please note that refunds will be processed via the original payment method. As we do not store your credit information for more than 30 days from your date of purchase, we may need to contact you for additional information in order to process your refund.
Contact Us
For School Orders
If you are interested in Starry Night for school use, please contact Mike Goodman via email or call toll-free (877) 290-8256 7:30 am to 5 pm CST.
Mail School Purchase Orders to:
Imaginova
c/o Starry Night Education School Orders
5666 Lincoln Drive, Suite 260
Edina, MN 55436
Contact Us By Email
To contact us by email, send sales inquiries and customer service inquiries to orders@starrynightorders.com.
Contact Us By Phone
Call Toll Free: 800-252-5417
Monday – Friday, 6:00 a.m. – 6:30 p.m. PT
Saturday, 8:00 a.m. – 2:00 p.m. PT
Contact Us By Mail
Starry Night
89 Hangar Way
Watsonville, CA 95076
Contact Us By Fax
Send us a fax at 831-763-7024
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