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StarryNight Store Customer Service Shop with Confidence! Friendly, Expert Service Our knowledgeable, friendly sales staff will help you choose the right product whether it's professional quality outdoor gear or the perfect science project for your children. Fast, Same-Day Shipping All orders for in-stock product receive by noon Pacific Time are shipped the same day. Guaranteed 100% Satisfaction We stand behind our products. If something doesn't perform to your expectations, just return it within 30 days for a prompt refund. Experience You Can Trust We've offered the finest quality scientific gear to consumers for over 30 years. We've stopped counting the awards, but we've never stopped listening to our customers. That's how we earned our reputation for providing exceptional product value and unparalleled customer service. Ordering, Payment and Shipping Information Click here for information and FAQs about ordering, payment and shipping. Returns & Exchanges Merchandise may be returned within 30 days of receipt for a full refund (less shipping & handling). If you'd like to apply your return credit to a new order, we'd be happy to do that. Please include this information with your return form. If you prefer not to wait, please place your order online today and we will issue a credit to your credit card for the returned merchandise amount upon receipt and processing on your return. Download a Return Form Here Merchandise must be returned in its original packaging and should include the original packing slip, all supplied materials, instructions, warranty cards, original accessories, hardware and any software provided. Please include your return address, day-time phone number and e-mail address. Securely package the merchandise and insure it for the full retail value. We are not responsible for lost packages; please ensure that you receive a tracking number for your return shipment. Return shipping costs are the responsibility of the customer. For packages being returned from outside the U.S., the item description in your customs documentation must clearly indicate American merchandise, returned for refund. Please list the country of origin as U.S.A. If this description is omitted, any brokerage and import levies incurred will be deducted from your refund. Returns should be sent to: Starry Night Software Products ordered from a retail outlet or online store other than Starry Night must be returned to the original place of purchase. Please note that refunds will be processed via the original payment method. As we do not store your credit information for more than 30 days from your date of purchase, we may need to contact you for additional information in order to process your refund. Shipping and Return Restrictions Only Starry Night Software and DVDs may be shipped outside the US and Canada. These products include: Starry Night Screensaver, Starry Night Constellation Adventure, Starry Night Complete Space & Astronomy Pack, Starry Night Enthusiast, Starry Night Pro, Starry Night Pro Plus, Starry Night AstroPhoto Suite, Starry Night BlueStar Telescope Adapter, Starry Night Upgrade Packs, Starry Night Middle School, Starry Night High School, Starry Night EDU 2.0, Atlas of the Sky Classroom Edition and Consumer Version, Comet Hunters / Asteroid Seekers Classroom Edition, Danger Solar Storm Classroom Edition, Eyes on Mars Classroom Edition and Consumer Version, Searching for SuperStars Classroom Edition, Wheels on Mars Classroom Edition and Consumer Version, Starry Night 4-DVD Gift Set and Under a Starry Night. All other software or merchandise is restricted to delivery within the US and Canada. Starry Night Digital Download Core Application and its modules are non-refundable. MaxIm DL / CCD Version 4, MaxDSLR and MaxIm DL Lite are non-refundable after the permanent license is issued. You have 30 days to evaluate the product before registering for a permanent license. Year in Space Calendar is non-refundable. Contact Us For Assistance With Your Order Contact Us By Email For Technical Support For technical support manuals, software updates and answers to common questions please visit our Support Center http://www.starrynightsupport.com/trio. You may submit a question for a personal response; most questions are answered within one business day. Contact Us By Mail Corporate Office |